Terms of Service

These Terms of Service ("Terms") govern your use of the emergencyplumberchattanooga.com website and the Emergency Plumber Chattanooga dispatch service. By using our website or calling our dispatch line, you agree to these Terms.

1. Referral Service Nature

Emergency Plumber Chattanooga operates as a referral and dispatch service. We connect homeowners and property managers with independent plumbing contractors who carry their own Tennessee licensing, bonding, and insurance. We are not the contractor performing your service; the independent plumber dispatched to your home is solely responsible for the work, the workmanship warranty, and any contractor obligations.

2. Authorization to Dispatch

By calling our dispatch line and providing your name and address, you authorize Emergency Plumber Chattanooga to share that information with an independent plumbing contractor in our network so they can respond to your service request.

3. Pricing and Estimates

The plumber dispatched to your home will provide a written estimate before performing any work. Pricing on our website is illustrative — final pricing is determined by the contractor on-site after diagnosing your specific situation. After-hours, weekend, and holiday rates may apply per the contractor's standard rate sheet.

4. No Reviews or Endorsements

We do not publish customer reviews, ratings, or testimonials on this site. Our marketing claims describe our network's general standards (bonded, insured, background-checked) — not the specific licensing or certifications of any individual contractor. Verify any contractor's credentials before authorizing work.

5. Acceptable Use

You agree not to: (a) use our website for any unlawful purpose; (b) submit false or misleading information; (c) attempt to disrupt or compromise the website; (d) scrape, copy, or republish website content without written permission; (e) misrepresent yourself as the property owner when requesting service.

6. Intellectual Property

All content on this website — text, images, graphics, logos, layout — is the property of Emergency Plumber Chattanooga or its licensors and is protected by U.S. copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works without written permission.

7. Disclaimer of Warranties

The website is provided "as is" without warranty of any kind, express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses. Any service warranty on plumbing work performed comes from the independent contractor, not from Emergency Plumber Chattanooga.

8. Limitation of Liability

To the maximum extent permitted by Tennessee law, Emergency Plumber Chattanooga shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or our dispatch service. Our maximum liability is limited to the amount you paid us for our service (typically $0, since we are paid by contractors, not customers).

9. Indemnification

You agree to indemnify and hold Emergency Plumber Chattanooga harmless from any claim arising from your violation of these Terms or your use of the website.

10. Governing Law and Venue

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or your use of our service shall be resolved exclusively in the state or federal courts located in Hamilton County, Tennessee, and you consent to the personal jurisdiction of those courts. Tennessee statutes including T.C.A. Title 47 (Commercial Instruments and Transactions) and T.C.A. Title 62 (Professions, Businesses and Trades) apply where relevant.

11. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force.

12. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the new Terms.

13. Contact

Questions about these Terms? Contact us at [email protected] or 423-746-4986.